Alderstone LTD · Registered company number required · Registered address required
Last updated: Date required on publication

1. What you are signing up for

A Watch Club membership is a recurring subscription. You are charged automatically at a fixed interval until you cancel. We state the price and the interval at checkout, in your confirmation email, and in your account at all times.

2. Membership levels

Essential, Premium and Collector. What each includes is set out on the Watch Club page. Final plan contents required

3. Price and billing frequency

Plan prices required · Billing interval required

The price you sign up at is the price you continue to pay unless we notify you of a change under the “Changes to plans” section below.

4. First payment

Your first payment is taken when you subscribe. The amount shown on the checkout page is the amount charged.

5. Automatic renewal

Your membership renews automatically at the end of each billing period, at the same price and interval, until cancelled. Renewal reminder timing required

6. Skipping a delivery

Skip policy required

We will not publish a skip entitlement until the rule is defined. Until then, contact customer care and we will do what we can.

7. Pausing

Pause policy required

8. Changing your plan

Plan changes are made in your account. Confirm when a change takes effect — immediately or at next renewal — and how any price difference is handled

9. Cancellation

Cancellation policy required — including notice period and the last point at which a renewal can be stopped

Cancellation will always be possible from your account, in the same number of steps it took to subscribe.

10. Failed payments

If a payment fails we will attempt it again and email you. Retry schedule and suspension rules required

11. Changes to plans and prices

We will give you advance notice by email before any price or plan change takes effect, and you may cancel before it applies. Notice period required

12. Curation

The specific watch or box you receive is selected by Alderstone according to your membership level. Curation is the nature of the product; you are not choosing the individual piece.

13. Deliveries and shipping

Deliveries follow your membership schedule. Confirm whether shipping is included in the plan price

14. Returns and refunds on subscription orders

Handled under Returns & Refunds. Subscription-specific refund handling required

15. Statutory rights

Nothing here reduces your statutory cancellation and refund rights. Confirm cooling-off handling for subscriptions in each market — this differs materially between the UK, EU and US states

16. Consumer subscription law compliance

Recurring-billing disclosure, consent and cancellation requirements differ by market — including US state auto-renewal laws, the FTC negative-option rule, UK consumer legislation and EU distance-selling rules. Legal review of this page is mandatory before selling subscriptions

Contact

Questions about this policy: Support email required · Contact page.