Add the piece to your bag, open the bag and continue to checkout. You will see the full total — including any shipping and tax — before you are asked to pay.

Contact us as soon as possible and we will do what we can before the order is dispatched. Amendment window to be confirmed

Gift options to be confirmed

Payment methods will be listed here once the payment provider is configured. We will not display a payment logo we cannot actually process. Payment provider not yet configured

The United States, United Kingdom, Canada, Australia and across Europe. Additional destinations are added as we expand.

Dispatch and delivery times are published on the Shipping & Delivery page. Delivery times required

Complimentary shipping applies to qualifying orders. Qualifying order threshold required

This depends on your destination. Duty and tax handling to be confirmed

Use the Track Order page with your order number and email address.

Full details are on the Returns & Refunds page. Return window required

Contact us with your order number and we will issue return instructions. Return process to be confirmed

Refunds are issued to the original payment method once the return is received and checked. Processing time required

Warranty length and coverage are stated on each product page. Warranty terms required

A membership that delivers a curated Alderstone watch or watch box on a recurring schedule. Full details on the Watch Club page.

The billing interval is shown on the plan and confirmed at checkout before you pay. Billing frequency to be confirmed

We will publish the skip and pause rules once the policy is finalised — we are not going to promise flexibility we have not defined. Skip / pause policy to be confirmed

Cancellation is handled from your account under the Subscription Terms. Cancellation policy to be confirmed

Plan changes are made in your account. When changes take effect — to be confirmed

No — curation is the point. Your membership level determines what is included, and our team selects the piece.

Yes. We publish a specification only when it is confirmed against the physical product or the supplier’s technical documentation. Where a figure is missing from this site, it is because we have not verified it yet.

Case diameter and lug-to-lug are both listed on every product page. Our sizing guide explains which matters more.

Yes — straps and accessories are in Shop All.

The current range is designed to suit a broad range of wrists, and the site is built so that a women’s collection can be introduced without restructuring anything.