Alderstone LTD · Registered company number required · Registered address required
Last updated: Date required on publication

1. Return window

Return window required — e.g. number of days from delivery

Your statutory cancellation rights apply in addition to anything stated here and are never reduced by this policy.

2. Condition of returns

Items must be unworn, undamaged and returned with all packaging, documentation and protective film intact. Confirm exact condition requirements

3. How to start a return

Contact us with your order number and we will issue return instructions and an address. Confirm whether a returns portal or emailed label is used

4. Return shipping cost

Who pays return shipping — required

Where an item is faulty or incorrectly supplied, we pay the return cost.

5. Refund method and timing

Refunds are issued to the original payment method once the return has been received and inspected. Inspection and processing time required. Your bank may take additional time to show the credit.

6. Exchanges

Exchange policy required — including whether exchanges are offered at all

7. Faulty or damaged items

If something arrives damaged or develops a fault, contact us with photographs and your order number. Faulty goods are covered by the warranty and by your statutory rights, and we will repair, replace or refund.

8. Non-returnable items

List any non-returnable items — e.g. personalised or engraved pieces

9. Subscription orders

Returns of Watch Club deliveries are handled under the Subscription Terms. Subscription-specific return handling required

10. Warranty claims

Warranty length and coverage are stated on each product page. Warranty claim process required

Contact

Questions about this policy: Support email required · Contact page.