Alderstone LTD · Registered company number required · Registered address required
Last updated: Date required on publication

1. Where we ship

The United States, United Kingdom, Canada, Australia and across Europe. Confirm the exact country list

2. Shipping costs

Complimentary shipping applies to qualifying orders. Qualifying order threshold required, per market

Standard shipping rates: rates required, per destination

3. Dispatch time

Orders are picked, checked and packed before dispatch. Dispatch time required — e.g. business days

4. Delivery times

Delivery estimates required for each destination — we will not publish an estimate we cannot meet

Estimates are working days from dispatch, not from order placement, and exclude customs delays.

5. Carriers

Carriers required

6. Tracking

A tracking number is emailed at dispatch. You can also use the Track Order page.

7. Customs, duties and import tax

For deliveries outside origin country required, customs duty or import tax may be charged by your local authority. Confirm whether Alderstone pays duties (DDP) or the customer does (DAP)

8. Address accuracy

Please check your delivery address carefully. We cannot redirect a parcel once it has been handed to the carrier, and we cannot be responsible for an order sent to an address entered incorrectly.

9. Missing or delayed parcels

If tracking has not updated for threshold required, contact us and we will open an investigation with the carrier.

10. Subscription deliveries

Watch Club deliveries follow the schedule of your membership. See the Watch Club page and the Subscription Terms. Confirm whether shipping is included in the plan price

Contact

Questions about this policy: Support email required · Contact page.